Last updated: 24 July 2026
These Terms of Service, also referred to as our Terms & Conditions, govern your use of the Homebrew Bottleshop Oxton website and purchases made through it. Please read them before placing an order.
1. About us
This website is operated by Homebrew Bottleshop Oxton Limited, a private limited company registered in England and Wales under company number 14326991.
Registered office: 8 Arnside Road, Prenton, United Kingdom, CH43 2JU.
Trading and returns address: 3A Claughton Firs, Oxton, Wirral, CH43 5TG, United Kingdom.
Email: charlieharrison@homebrewbottleshopoxton.co.uk.
References to “we”, “us” and “our” mean Homebrew Bottleshop Oxton Limited. References to “you” and “your” mean the person using the website or placing an order.
2. Related policies
These terms incorporate our:
If there is an inconsistency, the policy that deals most specifically with the issue will apply, subject always to your statutory rights.
3. Who may use the website and buy age-restricted products
You may browse the website only for lawful purposes. You must be aged 18 or over to order alcohol, cigars, tobacco products or any other age-restricted item from us.
By ordering an age-restricted product, you confirm that:
- you are aged 18 or over;
- the purchase is not being made for, or on behalf of, a person under 18;
- the information you provide is accurate; and
- you and the person receiving or collecting the order will comply with our age-verification requirements.
We operate Challenge 25. Valid photographic identification may be requested at checkout, delivery or collection. We may refuse or cancel an age-restricted sale where age cannot be verified or where we reasonably suspect an unlawful purchase or supply.
4. Product information
We take reasonable care to describe and display products accurately. Images are illustrative and packaging, labels, vintages, batch details, glassware, colours or presentation may vary where the essential nature and value of the product are not materially changed.
Alcohol strength, volume, ingredients, allergens, country, vintage and other product information are based on information available from producers or suppliers. You should check the physical label before consumption or use, particularly where you have an allergy, intolerance or dietary requirement. Contact us before ordering if a particular characteristic is essential to you.
Natural products such as wine, beer, spirits and cigars can vary between batches and may develop harmless sediment, haze, colour variation or other natural characteristics. This does not affect your statutory rights where goods are faulty, unsafe, misdescribed or not of satisfactory quality.
5. Availability
All products and services are subject to availability. Adding an item to a basket does not reserve it. We may limit quantities, withdraw products or correct stock errors.
If an item is unavailable after you order, we will contact you and may offer a suitable alternative. We will supply an alternative only with your agreement. Otherwise, we will cancel the unavailable item and refund the amount paid for it.
6. Prices, taxes and delivery charges
Prices are shown in pounds sterling and include applicable UK VAT where chargeable, unless clearly stated otherwise. Delivery charges and any other mandatory charges are displayed before payment.
We try to ensure prices are accurate. If a pricing error is obvious and could reasonably have been recognised as an error, we may reject or cancel the affected order and refund any amount paid. For other errors, we will contact you before accepting the order.
Promotions, discounts and free-delivery offers are subject to their stated conditions, availability and end dates. Unless stated otherwise, discount codes cannot be exchanged for cash, applied retrospectively or combined with another offer.
7. Placing an order
You are responsible for checking your basket, delivery details and other order information before submitting payment. The checkout gives you an opportunity to identify and correct errors.
After you place an order, we will normally send an acknowledgement email. This acknowledgement confirms receipt of your order but does not necessarily mean that we have accepted it.
A contract for goods is formed when we send confirmation that the goods have been dispatched or are ready for collection, unless we expressly accept the order earlier. A contract for a dated event or service is formed when we send a booking confirmation.
We may refuse or cancel an order before acceptance for reasons including unavailable stock, an incorrect price or description, failed payment or fraud checks, delivery restrictions, licence requirements, suspected unlawful activity, or inability to verify age. We will refund amounts paid for any order we cancel, except for reasonable costs lawfully recoverable where cancellation results from your breach of these terms.
8. Payment
Payment must be made using a method offered at checkout. Payment services may be provided by third-party payment providers, whose own terms may also apply to their service.
You confirm that you are authorised to use the payment method supplied. We may carry out validation, security and fraud-prevention checks. We do not receive or store full payment-card details where these are processed securely by a payment provider.
9. Delivery and Click & Collect
Delivery availability, charges, expected times, address requirements, age-verification procedures and Click & Collect arrangements are explained in our Shipping Policy and Delivery Information page.
Delivery dates are estimates unless we expressly agree a guaranteed date. Unless otherwise agreed, goods will be delivered without undue delay and no later than 30 days after the contract is made.
You must provide a complete and accurate address and ensure that an eligible person is available to receive age-restricted goods. We may charge reasonable additional costs where a parcel is returned because of an incorrect address, absence of an eligible recipient or failed age verification, except where the failure was caused by us or our carrier.
10. Ownership and risk
Ownership of goods passes to you when we have received payment in full. Responsibility for loss or damage normally passes when the goods are delivered to you or to a person you have identified to receive them, subject to applicable consumer law.
11. Cancellations, returns and refunds
Your cancellation, return, exchange and refund rights are explained in our Returns & Refunds Policy. Nothing in these terms restricts rights that cannot lawfully be excluded.
For most eligible online goods, consumers may notify us of cancellation within 14 days after receiving the goods and then have a further 14 days to return them. Legal exceptions apply, including certain personalised, rapidly perishable, unsealed hygiene-sensitive goods and dated leisure services or events.
Products should be handled only as reasonably necessary to inspect them. Opened, used, smoked, consumed or partly consumed products may have substantially reduced value, which can affect a change-of-mind refund. This does not affect rights relating to faulty, damaged, unsafe or misdescribed goods.
12. Event tickets, tastings and dated services
Where you book an event, tasting or other leisure service for a specific date or period, the statutory 14-day cancellation right may not apply. Any event-specific cancellation or transfer terms shown before booking form part of your contract.
We may make reasonable changes to an event, including substitutions of comparable products, hosts or timings, where necessary. If we cancel an event or make a material change, we will contact affected customers and provide the options required by law, which may include transfer, credit or refund.
You must behave responsibly and follow lawful instructions at our premises and events. We may refuse entry or require a person to leave where reasonably necessary for safety, licensing compliance or the protection of staff and guests. No refund will be due where removal results from serious misconduct, subject to applicable law.
13. Gift cards and promotional credit
Gift cards and store credit may be subject to additional conditions displayed when purchased or issued. They cannot be used unlawfully, resold without permission or redeemed for cash except where required by law. Lost or misused codes may not be replaceable once used by another person, so you should keep them secure.
14. Your use of the website
You must not:
- use the website for unlawful, fraudulent or abusive purposes;
- attempt to gain unauthorised access to the website, accounts, systems or data;
- introduce malware or interfere with the website’s security or operation;
- scrape, reproduce or exploit website content on a commercial scale without permission;
- submit false reviews, misleading information or content that infringes another person’s rights; or
- use the website to facilitate the sale or supply of age-restricted products to anyone under 18.
We may suspend access, cancel an account or refuse service where reasonably necessary to protect customers, our business, legal compliance or website security.
15. Intellectual property
The website and its content, including text, graphics, branding, photographs, layout and software, are owned by us or used under licence and are protected by intellectual-property laws. You may view and print content for personal, non-commercial use. No other use is permitted without prior written permission, except as allowed by law.
Third-party names, product images and trade marks remain the property of their respective owners.
16. Website availability and external links
We aim to keep the website available and accurate, but we do not guarantee uninterrupted or error-free access. We may update, suspend or withdraw parts of the website for maintenance, security, legal or operational reasons.
Links to third-party websites are provided for convenience. We are not responsible for their content, availability or privacy practices, and a link does not necessarily imply endorsement.
17. Our responsibility to consumers
We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was made.
We supply products for private use unless we agree otherwise. If you use products for commercial, business or resale purposes without our agreement, we are not responsible for loss of profit, business, revenue, opportunity or business interruption to the extent permitted by law.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
18. Circumstances outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, such as severe weather, carrier or network disruption, industrial action, fire, flood, epidemic, government action, supplier failure or interruption of utilities. We will take reasonable steps to reduce the effect and will contact you where the impact on your order is material.
19. Personal information
We use personal information in accordance with our Privacy Policy. You are responsible for keeping account credentials secure and for notifying us if you suspect unauthorised use.
20. Changes to these terms
We may update these terms for legal, regulatory, security or operational reasons. The version that applies to an order is normally the version available when the order was placed, unless a change is required by law or you agree otherwise.
21. If part of these terms is invalid
If a court or relevant authority decides that part of these terms is unlawful or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a right does not waive that right.
22. Governing law and disputes
These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you also retain any mandatory protections available under the law of the part of the UK in which you live and may bring proceedings in the courts available to you under applicable law.
Please contact us first so we can try to resolve any complaint. Nothing in these terms prevents either party from using any legal rights or remedies available to them.
23. Contact us
Questions, complaints and notices relating to these terms should be sent to charlieharrison@homebrewbottleshopoxton.co.uk or by post to Homebrew Bottleshop Oxton Limited, 3A Claughton Firs, Oxton, Wirral, CH43 5TG, United Kingdom.