14-day online returns
Contact us within 14 days of receiving your online order to request a return.
Returns & refunds
Returns & refunds
At Homebrew Bottleshop Oxton, we want you to be happy with your order. If there is a problem with your delivery, an item has arrived damaged, or you need to return something, please contact us and we will do our best to help.
Damaged, missing or incorrect
Contact us as soon as possible with your order number and photographs where possible.
Refunds
Refunds are made to the original payment method after the returned item has been checked.
Online order returns
If you change your mind about an online order, you can contact us within 14 days of receiving your order to request a return.
- Request a return
- Within 14 days of receiving your order
- Item condition
- Unused, unopened and resaleable
- Send the return back
- Within 14 days of telling us
- Return postage
- Customer pays for change-of-mind returns
Items must be returned unused, unopened, in their original packaging and in a resaleable condition.
Damaged, missing or incorrect items
If your order arrives damaged, has missing items, or you have received the wrong item, please contact us as soon as possible.
Please include your order number and photos of the damaged item and packaging where possible.
We will review the issue and arrange a replacement, refund or suitable solution.
How it works
How to request a return
Please contact us before returning an item so we can confirm the next steps.
Contact us
Use the contact form and include your order number, the item you wish to return and the reason for the return.
Send the item back
Return the item unused, unopened, in its original packaging and in a resaleable condition within 14 days.
Receive your refund
Once we receive and check the return, we will refund the original payment method as soon as possible.
Returns address
Homebrew Bottleshop Oxton
3a Claughton Firs
Oxton, Birkenhead
Wirral
CH43 5TG
3a Claughton Firs
Oxton, Birkenhead
Wirral
CH43 5TG
Returns questions
Answers about refunds, return postage, items we cannot accept back, in-store purchases and alcohol orders.
How are refunds processed?
Once we have received your returned item and checked its condition, we will process your refund as soon as possible.
Refunds will be made back to the original payment method used at checkout.
Please note that it can take a few working days for the refund to appear in your account, depending on your bank or payment provider.
Who pays the return postage?
For change-of-mind returns, customers are responsible for the cost of returning the item.
If an item is faulty, damaged, missing or incorrect, we will arrange a suitable solution and cover reasonable return costs where required.
Use the contact formWhat items cannot be accepted back?
We cannot accept returns for items that have been opened, used, damaged after delivery, or are no longer in a resaleable condition.
Some products may not be suitable for return due to hygiene, safety, packaging or legal restrictions.
Gift cards are non-refundable.
Use the contact formCan I return an in-store purchase?
For items bought in-store, please return to the shop with your receipt or proof of purchase.
We can only accept returns where the item is unused, unopened, in its original packaging and in a resaleable condition, unless the item is faulty.
Use the contact formWhat happens if valid proof of age cannot be provided?
You must be 18 or over to purchase alcohol from Homebrew Bottleshop Oxton.
If an order cannot be handed over because valid proof of age cannot be provided, we may cancel and refund the order. Delivery charges may not be refundable where a delivery attempt has already been made.
Use the contact formYou may find your answer here
Quick information about delivery, collection, returns and contacting us.