Last updated: 24 July 2026
This Privacy Policy explains how Homebrew Bottleshop Oxton Limited collects, uses, shares and protects personal information when you visit our website, place an order, contact us, create an account, join a mailing list, attend an event or otherwise interact with us.
1. Who we are
Homebrew Bottleshop Oxton Limited is the controller responsible for the personal information described in this policy.
Company number: 14326991
Registered office: 8 Arnside Road, Prenton, United Kingdom, CH43 2JU
Trading address: 3A Claughton Firs, Oxton, Wirral, CH43 5TG, United Kingdom
Email: charlieharrison@homebrewbottleshopoxton.co.uk
2. Personal information we collect
Depending on how you interact with us, we may collect:
• Identity and contact information: name, billing and delivery address, email address, telephone number and account details.
• Order and transaction information: products viewed or purchased, basket contents, order history, delivery and collection information, returns, refunds, discounts and communications about an order.
• Age-verification information: confirmation that you are aged 18 or over, the outcome of an age check and related refusal or incident records. We do not normally need to retain a copy of your identification document unless there is a lawful and necessary reason to do so.
• Payment information: payment method, payment status, transaction references and limited payment details supplied by payment providers. Full payment-card details are normally processed by payment providers rather than stored by us.
• Account and preference information: login details, saved preferences, marketing choices, wish lists and other account settings.
• Communications: messages, enquiries, reviews, complaints, event bookings and other information you choose to provide.
• Technical and usage information: IP address, browser and device information, identifiers, website activity, referral information and cookie or similar-technology data.
• Fraud and security information: information used to authenticate activity, protect accounts, prevent fraud and maintain website security.
Please do not send us unnecessary sensitive personal information.
3. How we collect personal information
We collect personal information:
• directly from you when you place an order, create an account, contact us, book an event, subscribe to marketing or visit our shop;
• automatically when you use the website, through cookies, logs and similar technologies;
• from service providers involved in payments, website hosting, fraud prevention, analytics, delivery, customer support and marketing; and
• from public sources or other people where this is lawful and relevant, for example where someone buys a gift for you or names you as the recipient of an order.
4. How and why we use personal information
We use personal information for the purposes and lawful bases below.
• To take steps at your request and perform our contract: process payment, accept and fulfil orders, arrange delivery or collection, provide event bookings, manage accounts, send service messages and handle returns or refunds.
• To comply with legal obligations: maintain tax and accounting records, respond to lawful requests, comply with consumer and licensing law, apply age-verification requirements and protect legal rights.
• For our legitimate interests: operate and improve the website and business, understand demand, prevent fraud, secure systems, manage stock, investigate complaints, establish or defend legal claims and provide relevant customer support. We consider whether these interests are overridden by your rights.
• With your consent: send marketing where consent is required, use non-essential cookies or similar technologies, and carry out any other activity for which we specifically ask permission. You may withdraw consent at any time.
Where we need personal information to perform a contract or comply with law and you do not provide it, we may be unable to accept or fulfil an order or provide the requested service.
5. Marketing
We may send marketing by email or another channel where you have consented or where otherwise permitted by law. You can unsubscribe at any time using the link in a marketing message or by contacting us.
Opting out of marketing does not stop service communications about orders, accounts, safety notices or legal matters.
6. Cookies and similar technologies
We and our service providers use cookies and similar technologies to operate the website, remember basket and account choices, maintain security, understand website use and, where permitted, personalise marketing or advertising.
Cookies that are strictly necessary for a service you request may operate without consent. Where consent is required for other cookies, we ask through our cookie or privacy-preferences tool. You can change available preferences through that tool and can also control cookies in your browser. Blocking some cookies may affect website functions.
7. How we share personal information
We may share personal information with carefully selected recipients where necessary, including:
• Shopify: our ecommerce platform and website host, which processes information to provide and improve the store and related services.
• Payment and fraud-prevention providers: to authorise payments, prevent fraud and manage disputes or refunds.
• Delivery and fulfilment providers: to deliver orders, provide tracking, verify age where required and manage failed or returned deliveries.
• Technology and professional service providers: including website, cloud, email, analytics, customer-support, accounting, legal and IT-security providers.
• Marketing providers: where lawful and in accordance with your choices.
• Authorities and other parties: where required by law, licensing conditions, court order or lawful request, or where necessary to protect rights, safety, security and prevent crime.
• A buyer or successor: in connection with a proposed or completed sale, merger, restructuring or transfer of all or part of the business, subject to appropriate safeguards.
We do not sell personal information for money. Some advertising or analytics activities may be treated as “sharing” or similar concepts under laws outside the UK; where those laws apply, relevant controls will be provided.
8. Shopify
Our store is hosted by Shopify. Information submitted through the store is transmitted to Shopify and may be processed by Shopify and its service providers to provide the ecommerce platform, checkout, security, analytics and related functionality.
Shopify may also process certain information for its own purposes as described in its privacy information. You can learn more through Shopify’s consumer privacy information and privacy portal.
9. International transfers
Some recipients may process personal information outside the United Kingdom. Where the destination is not recognised as providing an adequate level of protection, we use or rely on appropriate safeguards required by data-protection law, such as approved contractual protections, together with additional measures where necessary.
You may contact us for more information about the safeguards relevant to your personal information.
10. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, provide support, meet tax, accounting, licensing and other legal requirements, resolve disputes and establish or defend legal claims.
Retention periods vary according to the type of information, the nature of our relationship, legal obligations, risk and whether an issue remains open. When information is no longer required, we delete it, anonymise it or securely restrict its use.
11. Security
We use appropriate organisational and technical measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure. No internet transmission or storage system is completely secure, so please use secure channels and do not send payment-card details or other sensitive information by ordinary email.
You are responsible for keeping account passwords and access codes confidential. Tell us promptly if you suspect unauthorised access.
12. Your data-protection rights
Depending on the circumstances, UK data-protection law may give you rights to:
• ask for access to your personal information and a copy of it;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information;
• ask us to restrict how information is used;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format or ask us to transfer it;
• withdraw consent at any time where processing relies on consent; and
• raise concerns about automated decision-making where applicable.
These rights are not absolute and exemptions may apply. We may need to verify your identity before acting on a request. We will not charge a fee in ordinary circumstances, although the law permits a reasonable fee or refusal in limited cases involving manifestly unfounded or excessive requests.
To exercise a right, email charlieharrison@homebrewbottleshopoxton.co.uk.
13. Complaints
Please contact us first if you have a concern about how we use personal information so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection. Information about making a complaint is available from the ICO.
14. Children and age-restricted services
Our online sale of alcohol and tobacco products is intended only for people aged 18 or over. We do not knowingly accept orders for age-restricted products from children. If you believe a child has provided personal information in connection with such an order, contact us.
15. Third-party websites
The website may link to third-party sites or services. Their privacy practices are controlled by them, not by us. Review their privacy information before providing personal information.
16. Changes to this policy
We may update this policy to reflect changes in law, technology, services or business practices. We will post the updated version and change the “Last updated” date. Where required, we will provide additional notice before a material new use begins.
17. Contact us
For privacy questions or requests, contact:
Homebrew Bottleshop Oxton Limited
3A Claughton Firs
Oxton
Wirral
CH43 5TG
United Kingdom
Email: charlieharrison@homebrewbottleshopoxton.co.uk