Frequently asked questions

Add the products you would like to your basket, review the basket and continue through checkout. Available delivery or collection options will be shown before payment.

Use our contact form as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.

Your order number appears in the order-confirmation email sent after checkout.

Free UK delivery is available on eligible orders over £50. Delivery charges for orders below this amount are shown at checkout before payment.

Most orders are estimated to arrive in around 2–4 business days. Courier delays, bank holidays, weather and busy periods can affect delivery times.

Some products may be unavailable for postal delivery because of their size, weight, packaging requirements or legal restrictions. Available methods are shown at checkout.

Select collection at checkout and wait until you receive confirmation that your order is ready before travelling to the shop.

Collect from Homebrew Bottleshop Oxton, 3a Claughton Firs, Oxton, Birkenhead, Wirral, CH43 5TG.

We will send you a ready-to-collect confirmation. Please do not travel to the shop before receiving it.

Packaging, labels and vintages can occasionally change. Product descriptions and key details should be used alongside the image.

Yes. Use the contact form and tell us the styles, flavours or budget you have in mind.

Unavailable products cannot normally be added to your basket. If a stock issue affects an order already placed, we will contact you to discuss the available options.

Yes. Build Your Own Gift Box options are available for selected beer, wine and spirits products in the gift section.

Yes. Gift cards are available in selected values and can be used toward eligible purchases.

Available events are listed on the Events page. Add the required ticket to your basket and complete checkout.

Refund availability may depend on the event and how close the request is to the event date. Use the contact form with your order number for help.

Yes. Alcohol and tobacco products are only available to customers aged 18 or over. Valid photographic identification may be requested and Challenge 25 applies.

The order may be refused or cancelled if acceptable proof of age cannot be provided when required.

Use our contact form as soon as possible and include your order number, photographs of the damaged item and photographs of the packaging where possible.

You can contact us within 14 days of receiving an eligible online order to request a return. Items must be unused, unopened, in their original packaging and in a resaleable condition.

Customers are responsible for return postage on change-of-mind returns. If an item is faulty, damaged, missing or incorrect, we will arrange a suitable solution and cover reasonable return costs where required.